Terms & Conditions

1. Agreement

By using Vaaqchat you agree to these terms. Vaaqchat is operated by SVATAS SERVICES LLP, India.

2. Who can use Vaaqchat

You must be 18 years of age or older to create an account. You confirm this at sign-up, and we record that confirmation. Vaaqchat is not offered to minors.

3. Your account

You sign in with your phone number. Keep your device and number secure — you are responsible for activity on your account. Don't impersonate anyone or create an account for someone else.

4. Rules — what you may not do

You may not use Vaaqchat to:

• share sexual content involving minors, or any content that exploits or endangers a child — we detect, remove, report and permanently ban this
• harass, bully, threaten, or stalk anyone
• share sexual, violent, or graphic content
• share content that is illegal, hateful, or promotes self-harm
• spam, scam, or impersonate others
• share someone's private information without consent
• collect, scrape, or harvest other users' information — including phone numbers visible in groups
• attempt to break, overload, reverse-engineer, or abuse the service
• use automated means to access or scrape the service

We may remove content and suspend or terminate accounts for breaking these rules, including without notice for serious violations.

5. Groups, numbers and invite links

Groups hold up to 1000 members. Your name, photo, status and phone number are visible to fellow members of any group you join. Some groups are open (anyone can join); others are invite-link only. If you share a group's invite link, anyone holding it can join until an admin resets it — share links responsibly. Using the member list to collect phone numbers is prohibited and rate-limited.

6. Your content

You keep ownership of what you send. You grant us the limited permission needed to store, transmit and display it to your recipients, and to scan it for safety.

7. The AI study assistant

Vaaq gives study help, and it can be wrong. Do not rely on it for anything important without checking, and never for medical, legal, or financial decisions. It is a study aid, not a substitute for your teacher, textbook, or a professional.

Your questions and answers are stored and may be reused to answer the same question for other users. Don't put personal information in your questions.

8. Safety and moderation

Images are scanned automatically before delivery. Content that fails these checks is blocked. Child sexual abuse material is reported to the authorities as required by law. You can block and report any user in the app.

9. Calls

Voice and video calls are 1:1. Call audio and video travel directly between devices where possible (or through a relay when needed) and are not recorded by us. When a call ends, is missed, or is declined, an entry appears as a message in that chat and follows the same rules as any message. Call quality depends on your network. In some countries, local networks restrict internet voice/video calls; in those places calls may not connect, while messaging works normally. We do not provide any means of circumventing such restrictions.

10. Two kinds of chats

Standard chats can be accessed by our servers, which is necessary for AI help and safety scanning. Private chats are end-to-end encrypted — our servers can't read them; their history lives on your devices, and encrypted copies held for delivery are deleted after 30 days. The AI assistant is unavailable in private chats; group chats are never end-to-end encrypted.

11. Ads

Vaaqchat is free and supported by advertising. Ads appear only in the Vaaq Offers feed, occasionally when you open the app, and inside the AI study-assistant chat — never in your personal 1:1 or group conversations. Offers and ads open the advertiser's own app or website; we don't control advertisers' own products or claims, and purchases you make with them are between you and them.

12. Service changes and availability

We may change, suspend, or stop features at any time. We aim for reliability but don't guarantee uninterrupted service. The app is distributed through the app stores in selected countries and features may vary by region.

13. Ending your use

You can delete your account any time in Settings. This also deletes your uploaded media from our storage. We may suspend or terminate accounts that break these terms.

14. Disclaimers and liability

Vaaqchat is provided "as is". To the fullest extent permitted by applicable law, we exclude warranties and limit our liability for indirect or consequential losses arising from your use of the service.

15. Governing law and disputes

These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts of India.

16. Contact and complaints

connect@vaaqchat.com
Grievance Officer (India): reachable at connect@vaaqchat.com; complaints are acknowledged within 24 hours and resolved within 15 days of receipt. Officer details will be published here at launch.